Payments and Refunds Policy
Last updated: 2026-04-02
Effective from: 2026-04-02
We may update this document from time to time. The version published on this page is the version currently in effect unless applicable law requires otherwise.
This policy explains how billing, subscriptions, invoicing, cancellations, refunds and payment disputes are handled for paid Czechs Online services.
1. Scope
This policy applies to paid subscriptions, premium features, one-time digital purchases and other paid digital services offered by Czechs Online, unless a separate written business agreement states otherwise.
2. Billing model
For the purposes of this policy: Subscription means a paid service that renews on a recurring basis until canceled; Billing Period means the period paid for at checkout or on Renewal; Renewal means the start of a new Billing Period with a new charge where applicable; Cancellation means stopping future Renewal only; and Withdrawal Right means any statutory consumer right to withdraw from a distance contract where mandatory law grants that right.
Prices, billing frequency, included features and plan scope are shown at checkout or in the relevant commercial offer.
- recurring subscriptions
- one-time digital purchases
- custom B2B services under separate commercial terms
The checkout flow clearly states the Billing Period, automatic Renewal, and the amount to be charged before purchase.
We offer promotional or special pricing for defined periods. Each relevant offer states its duration, eligibility conditions, and the price that applies after the offer ends.
3. Customer type and payment flow
A. B2C purchases
Consumer purchases are processed through Lemon Squeezy.
B. B2B purchases
Business purchases are processed through Stripe or another designated provider under the applicable business agreement.
The payment flow used is identified at checkout or in the relevant business agreement.
4. Taxes and invoices
Tax treatment and invoice issuance depend on the payment flow, customer type and applicable law.
Where Lemon Squeezy acts as Merchant of Record, invoicing and tax handling are performed by Lemon Squeezy in that role. Where a direct B2B flow is used, invoicing is issued by the operator of Czechs Online or the contracting business entity under the applicable agreement and tax rules.
5. Renewals
A Subscription renews automatically unless canceled before the next Renewal date. The Renewal period matches the Billing Period originally selected by the user.
The renewal price, Billing Period, and Renewal mechanism are shown clearly before purchase.
6. Cancellation
Users may cancel a Subscription at any time before the next Renewal. Cancellation prevents future Renewal charges only. Unless mandatory law or an express offer states otherwise, Cancellation does not end the current Billing Period early, and access normally remains active until that Billing Period expires.
Ordinary Cancellation does not by itself create a right to a pro-rata refund unless mandatory law requires it or the service expressly states otherwise.
7. Price changes for future Renewals
We may change Subscription prices for future Billing Periods for legitimate reasons such as changes in operating or business costs, tax or regulatory changes, service improvements or changes in the service offering, or general commercial pricing updates.
A price change does not apply retroactively to a Billing Period that has already been paid for. For existing subscribers, the new price should apply only from the next Renewal date following prior notice. Users who do not agree with the new price may cancel before that Renewal takes effect.
8. Withdrawal Right and digital services
Cancellation and Withdrawal Right are different concepts. Cancellation stops future Renewal. Withdrawal Right, where available, depends on mandatory consumer law and the circumstances of the purchase.
Where EU consumer law applies, consumers may in some cases have a statutory right to withdraw from a distance contract. However, where a Subscription or other digital service is supplied immediately, that Withdrawal Right may be lost once performance begins, but only if the checkout flow validly obtains the consumer’s express request for immediate performance and the required acknowledgement of the consequences under applicable law.
Nothing in this policy states that the Withdrawal Right is excluded automatically in all cases. The actual result depends on the product purchased, the timing of access, the checkout wording and mandatory law.
9. Refunds
- whether the purchase is B2C or B2B
- whether the product is a subscription or one-time digital service
- whether mandatory consumer law grants a refund or withdrawal right
- whether access to digital content or premium benefits has already started
- whether the checkout flow is handled by Lemon Squeezy or another provider
Refund requests should be submitted promptly through the relevant payment channel or by contacting the support, privacy or legal contact published on the site.
10. B2C refund handling
Where Lemon Squeezy acts as Merchant of Record, refunds, chargebacks, tax handling and certain payment disputes may be administered through Lemon Squeezy’s process and terms.
11. B2B refund handling
For B2B transactions, refunds are generally handled according to the specific contract, invoice terms, service scope already delivered, and the payment processor flow used. B2B customers should not be promised consumer-style automatic refunds unless that is commercially intended.
12. Failed payments
If a recurring payment fails, access to paid features may be limited, suspended or ended after any applicable retry or grace process.
13. Chargebacks, fraud and abuse
Fraudulent chargebacks, abusive refund behaviour, false payment disputes, circumvention or misuse of promotional offers may lead to refund denial where lawful, account limitation, termination, or additional verification.
14. Additional terms for B2B purchases
A. Governing framework where no separate contract exists
Where a B2B purchase is made directly through the checkout flow and no separate written commercial agreement exists, this policy forms the contractual framework governing payment relations between Czechs Online and the business customer. The terms accepted at checkout supplement this policy.
B. Payment terms for direct invoicing
For B2B purchases with direct invoicing (Stripe flow or separate commercial agreement), payment is due within 30 days from the invoice date unless otherwise agreed in writing. In the event of late payment, statutory default interest applies automatically under Legislative Decree No. 231/2002 at the ECB reference rate plus 8 percentage points, without the need for formal notice of default.
C. Service suspension for non-payment
If payment is not made by the due date, Czechs Online will suspend access to paid services after 7 days' notice. If 30 days pass from the breach without regularisation, the account may be closed and the outstanding amount may be referred for collection. Data will be retained for as long as necessary to enforce payment rights.
D. Exclusion of the consumer withdrawal right
B2B customers purchase in the course of their professional or commercial activity. The 14-day withdrawal right provided under EU consumer law does not apply to B2B purchases.
E. Limitation of liability
To the extent permitted by applicable law, Czechs Online's liability towards B2B customers for damage arising from the use of, or interruption to, the service is limited to the amount actually paid by the customer in the 12 months preceding the damaging event. Indirect or consequential losses, loss of profit and loss of data are excluded, except in cases of wilful misconduct or gross negligence.
15. Contact
Questions about billing, cancellation or refunds may be directed to the contact details shown on the site. Privacy and legal matters may be addressed to email.
